Welcome to Perlite India Pvt. Ltd. - For Retailer, Distributor and Franchise

FAQ's

- Perlite India Pvt. Ltd. -

Kindly check the FAQ below if you are not very familiar with the functioning of this website.

If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: [email protected]
Call us: +91-85300-21888 & +91-85300-61888.

Chat with us in-Website under customer service /Need Help section
from 6 am & 10 pm on all days including Sunday to get our immediate help.

If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at [email protected]

Registration

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on Perlite-India.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact Phone number can only be associated with one Perlite-India account.
Yes, you can add multiple delivery addresses in your Perlite-India account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and phone number can be associated with one Perlite-India account only.
Yes, we do understand the importance of time and the toil involved in shopping Fruits, Groceries & Cosmetics. Up to three members in a family can have the same address provided the email address and phone numbers associated with the accounts are unique.

Order Related

Delivery slots are time slots during which you will receive your order. Generally the Master Franchise & Distributors will get their Supply early in the morning or the time schedule Placed for Delivery.
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order. Cut off time is 12 noon on the same day and cut off time is 7 pm on the previous day.

Delivery slot can be changed for an active order through the Website.

You will receive an email as well as an SMS about unavailable items before the delivery of your order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 24 hrs to report missing items. This is applicable only for items that are invoiced.

Account Related

My Account is the section you reach after you log in at Perlite-India. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
My Shopping List is a comprehensive list of all the items previously ordered by you on Perlite-India. This enables you to shop quickly and easily in future.

Customer Related

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at +91-85300-21888 or via email at [email protected]

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Perlite-India. Do write to us [email protected] in case of positive or negative feedback.
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Perlite-India. If you get any email, call or message from anyone claiming to be from Perlite-India asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

Delivery Related

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).
Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
We have a dedicated team of delivery personnel and a fleet of Cold vehicles operating across the city which ensures timely and accurate delivery to our customers.
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

Perlite-India has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 5:00 pm to 7:30 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. *Subject to slot availability.
The Same day Delivery is applicable to our entire range of products.

Get In Touch

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